Cancellation Policy

Spa Etiquette And Cancellation Policy

Not sure what to expect or how to act during your visit?

Booking your skincare appointment…

Appointments are recommended. Please keep in mind that weekends and evenings often fill our schedule early. All appointments must be booked by phone or in person. Please arrive 15 minutes prior to your scheduled appointment to give you time to prepare for your treatment.

Before you arrive…

We suggest you leave all valuables and jewelry at home, as we cannot be responsible for lost or stolen property.

For your health and safety, we ask that alcohol is not consumed before or after your treatment.

If you need to cancel your skincare appointment…

Scheduling a treatment requires that staff time be reserved along with the technology that will be used to perform the treatment room to perform it in. We strive to accommodate all appointments with little advance scheduling notice, but at times there is a wait due to lack of availability in our calendar. In the event, you cannot make an appointment for any reason advance notice will often allow us to offer the spot to another person.

  • Any treatment may be canceled and rescheduled without penalty with a minimum of 24 hours advance notice.
  • Cancellations with less than 24 hours notice will be subject to a fee of $50 per hour for every hour of treatment time that your procedure was scheduled to require. This fee will be charged to a client’s clinic account to be collected at the time of the next visit.
  • Failure to show up for an appointment without notice will be deemed a late cancellation.

If for any reason you cannot make your appointment please be sure to let us know with adequate notice. It is never our wish to charge anyone a fee of any kind for an appointment they could not make it to.

Cancellations must be done by telephone. Emailed appointment cancellations will not be acknowledged. Please call 587-574-4569.

We schedule adequate time to ensure that every treatment can be delivered thoroughly and safely. If you arrive late for your treatment you will be accommodated to the best of our ability within the remaining time available. Our ability to re-arrange things to accommodate a late arrival will increase with advance notice so please call ahead if you are running late and let us know to expect you shortly. Extreme lateness may necessitate the rescheduling of the appointment. In this case, the late cancellation fee will be waived, but we will not inconvenience the next client and put them behind to accommodate a late arrival.

Once you arrive at your laser hair removal or other cosmetic treatments …

Please turn off your cell phone or pager and refrain from loud conversation to ensure a relaxing environment for all guests.

Only those guests having services will be permitted in the spa. Friends and family will be required to wait in the reception area.

During your visit…

Your health
Please inform us of any medical conditions or allergies, including pregnancy so we can adjust the treatment for your maximum safety and enjoyment.

Your comfort

Our certified laser technician is trained in modesty draping to ensure your privacy during the session. If you prefer to keep your underwear on, please do. Your comfort is paramount.

You can choose to talk during your treatment or remain quiet; the therapist will follow your lead. If you are uncomfortable with any part of your treatment, please let your therapist know.

Please turn off your cell phone or pager and refrain from loud conversation to ensure a relaxing environment for all guests.

Thank you for your patience and understanding.

Refund and Exchange Policy

Gift Certificates are fully refundable within 14 days from the date of the gift-giving occasion. In the event, you purchase a treatment or series of treatments and change your mind within 72 hours a refund is also possible. In either case, some nominal charges will be passed on to cover the clinic’s costs.

  • $25 Administration fee: Reversing a purchase requires handling by several departments. This minimal fee covers the wages of various staff required to do any administrative adjustments.
  • 3% Merchant Cost: When a credit card is used as a method of payment your credit card company charges a percentage to the vendor known as merchant costs. When a card is refunded the merchant costs are not returned. This fee will be deducted from the refund given to you.

In the event that a medical problem or prolonged circumstances prevent completion of pre-paid treatments according to plan, the client may take an extended period of time, not to exceed three years, to complete said treatments. Alternatively, a different treatment of comparable dollar value may be substituted. The balance remaining after the value of the treatments that have been used can be applied to your account and be used towards the purchase of any other treatment, services or products. At the discretion of the clinic treatments (or the value of the treatments) may also be transferred to another person subject to price adjustment and administrative fees.

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